Manage, migrate, design and build. SDN design and configure, Research and implement new technology.
Manage, train and mentor teams of up to 25 people. Specifying, compiling and managing I.T. policies/budgets, Recruiting staff, Team appraisals, Review and change contracts, SLA’s, Plan and Design the I.T. system infrastructure.
Managed the installation of the system, Managed technical deliverables, Provided full technical support and expertise, test platform and scalability, Deliver complete end-to-end platform, Organised review meetings.
Skilled in new installations, configurations, System overhauls,Re-architecting, Upgrades, Migrations, Roll-out development, Security and storage solutions.
Effective in all stages of the support cycle (1st, 2nd, 3rd, 4th), Tracking and reporting of incidents, Providing diagnostics and resolution, Conducting route cause analysis.
Apply a lateral thought process to identifying or recognising technical faults, carrying out rebuilds if necessary to prevent re-occurrence.
Compelling communicator – confidently provides user training and utilises facilitation skills.
Purposefully act as technical interface between users, management and support teams to ensure all issues and faults are rectified quickly and efficiently.
Adept at developing and harvesting good relationships internally/externally and liaising and communicating with people at all levels.
Managing multiple tasks simultaneously by employing exemplary time management and prioritising.
ITIL v3 Foundation, Cloud computing Windows Platform 2003/2008/2012, CCNA, CCSA, CCSE, and CCSE+, Linux, Unix, IPv6, Hyper-v, VMWare, Desktop roll-out, Dell/HP/IBM hardware, Office relocation. HP Left-hand San servers.
